Frequently Asked Questions
Everything you need to know about our luxury silk collections and shopping experience.
What makes your silk products different from others on the market?
At CA-SILKSILKY, we use only 100% Grade 6A Mulberry silk with a high momme count. This ensures our garments and bedding are exceptionally durable, hypoallergenic, and possess a superior natural luster compared to synthetic alternatives.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
How should I care for my silk garments to ensure they last?
We recommend hand washing in cold water with a pH-neutral detergent or dry cleaning. Avoid direct sunlight when drying and always iron on the lowest heat setting on the reverse side.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.